AV Support Hero

    Turn "System Down" into "Meeting On" with 24/7 Room-Aware AI Support

    Place a QR code in every room. Your users scan, speak, and get instant troubleshooting. If the AI can't fix it, it dispatches your next available technician instantly.

    Try it live → Chat with the AI agent on the right

    Scan to Try 👇

    Scan QR code to try AV Support Hero

    Never roll a truck for a "User Error" again.

    Trusted by AV teams

    Proud to partner with Matrix Video Communications Corp., one of Canada's leading AV integrators.

    4.2 min
    Avg. resolution time
    70%
    Reduction in truck rolls
    24/7
    Always-on support
    5 min
    Setup per room

    How it works

    Three steps. Every room covered.

    01

    Scan the QR code

    A unique QR code in every room links directly to the AI agent. The agent instantly knows which room, which hardware, and which configuration.

    02

    Describe the problem

    Type or speak. The agent walks the user through troubleshooting in plain English, step by step. It knows the exact equipment.

    03

    Fixed, or dispatched

    Most issues resolve in under 5 minutes. When the AI reaches its limit, it creates a detailed ticket and dispatches the next available technician.

    Room-aware intelligence

    Never roll a truck for a "User Error" again.

    Accessible via QR code or voice, the Agent knows exactly which equipment is in every room and guides users through fixes in plain English.

    • ✓Identifies room-specific hardware (Crestron, Q-SYS, Zoom, Epson, etc.)
    • ✓Walk-through troubleshooting ("Is the HDMI firmly plugged in?")
    • ✓Voice-enabled: users speak hands-free while checking cables
    • ✓Multilingual support for diverse workplaces
    • ✓Learns your specific room configurations and naming conventions
    !
    User
    The projector isn't turning on!
    AI
    AV Support Hero
    I see you are in Boardroom B. That room uses the Epson EB-L770U Laser Projector. Let's try a few things. First, check that the remote has batteries. Do you see a blue light?
    !
    User
    No, it's still dark.
    AI
    AV Support Hero
    Let's check the physical power. Look at the back left corner of the projector mount. There's a power indicator LED. Is it amber, green, or off completely?
    Smart Dispatch triggered
    ConnectWise Ticket #402
    Boardroom B: Projector hardware failure
    AI triage summary: User reported projector not powering on. Troubleshooting completed: remote tested, power cable verified, breaker checked. LED indicator off. Likely hardware failure. Full conversation log attached.
    Technician Mike R. auto-assigned (closest, available)
    Service slot booked: Today 2:30 PM
    User notified via chat: "A technician is on the way."

    Smart dispatch

    When AI reaches its limit, it doesn't just apologize. It acts.

    Integrated directly with your booking system. Every dispatch includes a full triage log so the technician arrives knowing exactly what's been tried.

    • ✓Check technician availability and auto-book service slots
    • ✓Route urgent issues to live video/voice calls immediately
    • ✓Create detailed tickets with full triage logs attached
    • ✓Integrates with ConnectWise, D-Tools, and custom systems
    • ✓Technician arrives prepared, not starting from scratch

    Analytics

    Turn support interactions into actionable hardware data.

    See which rooms fail the most, identify recurring user errors, and optimize your technician's time.

    ⚠

    Problem rooms

    Identify rooms with high ticket volume. Spot patterns before they become chronic issues.

    ⚖

    Fault vs. user error

    Track 'No Fault Found' vs 'Hardware Failure' rates. Know where to invest.

    ⏱

    Response times

    Monitor technician response and resolution speed. Benchmark against SLAs.

    ?

    Top questions

    Analyze most-asked questions to improve user training and reduce repeat issues.

    The revenue opportunity

    This isn't a cost center. It's a profit center.

    Deploy AV Support Hero to your clients' rooms and charge $79-149/month per room as a managed service. White-label the entire experience under your brand.

    Revenue example
    Your AVCodex subscription$99/mo
    10 client rooms @ $99/room$990/mo
    25 client rooms @ $99/room$2,475/mo
    50 client rooms @ $99/room$4,950/mo
    Your cost stays the same$99/mo

    Works with your stack

    Built for the systems you already install.

    Crestron
    QSC Q-SYS
    Extron
    Biamp
    Zoom Rooms
    Microsoft Teams Rooms
    Epson
    Sony
    Shure
    ConnectWise
    D-Tools
    + Any system

    Ready to deploy?

    Deploy room-aware AI support and reduce unnecessary technician visits by up to 70%.

    AV Support Hero is included with every AVCodex plan. Get started today.

    Try the Live Demo →